Returns, Refunds & Warranty

If something is wrong

If an item arrives damaged, faulty, or is not what you ordered, tell us and we will make it right — a replacement or a full refund, your choice.

None of this affects your rights under the Consumer Protection Act, 2019.

Changing your mind

An unused item in its original packaging, with everything that came with it, can be returned. Start the return from your order confirmation email, or just call us.

The item has to come back unused and complete. Once we have checked it, we refund the price you paid.

What cannot come back

Pellets, gas capsules and CO₂ cartridges, once the seal is broken — for safety and hygiene reasons these cannot be resold.

Anything that has been used, fired, modified or assembled.

Special orders and anything we had to bring in specifically for you, unless it is faulty.

How a refund reaches you

Refunds go back the way you paid. Card and UPI refunds are raised as soon as we have checked the return and typically land within five to seven working days, depending on your bank.

Cash on delivery orders are refunded by bank transfer to an account in your name.

Warranty

Most airguns and accessories carry the manufacturer's warranty. We will help you raise the claim and handle the shipping, but the decision on a warranty repair sits with the manufacturer.

Warranty does not cover wear items — seals, springs, O-rings and batteries — or damage from a modification or from use outside the maker's instructions.